This acceptable use policy sets out the terms between you and us under which you may access our website www.softvity.com. This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
Prohibited uses You may use our site only for lawful purposes. You may not use our site: • In any way that breaches any applicable local, national or international law or regulation. • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. • For the purpose of harming or attempting to harm minors in any way. • To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam). • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree: • Not to reproduce, duplicate copy or re-sell any part of our site in contravention of the provisions of our terms of website use. • Not to access without authority, interfere with, damage or disrupt: • any part of our site; • any equipment or network on which our site is stored; • any software used in the provision of our site; or • Any equipment or network or software owned or used by any third party.
• Suspension and termination we will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions: • Immediate, temporary or permanent withdrawal of your right to use our site. • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site. • Issue of a warning to you. • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. • Further legal action against you. • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Our refund policy has been devised to define the situations under which Softvity will provide a refund, the procedure for claiming a refund and the responsibility of Softvity in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.
Coverage & Scope
Our refund policy covers the refunds by Softvity and/or a website owned and managed by Softvity a creative digital agency India.
This policy does not have any application for companies which are not owned or controlled by Softvity or for persons not employed or managed by Softvity. This includes any third-party service and / or product providers bound by contract and also, any third-party websites to which Softvity’s website link.
Filing a Complaint
At Softvity a creative digital agency India we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at escalation@softvity.in for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund
At Softvity a creative digital agency India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website
Web / Graphic design
Delivery Time
Full refund: In cases where the project has not been started at any level or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed/Live and uploaded on the server and client provided the final payment for the same.
Logo design / brochure design
Full refund: In cases where the project has not been started or if the initial design style has not been approved.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Web programming
Full refund: If the project has not been initiated in any level.
There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Softvity considering the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Dedicated Hiring (Offshore staffing solution)
NOTE: Softvity’s delivery commitment is subject to:
Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff at any level.
Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy
NOTE: Softvity’s delivery commitment is subject to:
A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Softvity.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Softvity is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
Softvity’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Softvity is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Softvity in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project i.e.; refund by check or refund by credit card.
And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project i.e.; refund by check or refund by credit card.
Changes
Softvity may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Softvity website after any such amendments automatically implies your acceptance of the same thereof.
Notes:
We at Softvity maintain transparency at work.in order to avoid any disturbance we have simple 50/50 policy.50% advance before starting the work and rest 50% on project completion/Live so that neither we nor our customer should face any issue
So any refund/escalation after project live or after final payment will be not be entertained in any manner
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at escalation@softvity.in
If there is any dispute/escalation in any other platform outside of the company the refund process will never considered